As a basic donation guide, I've prepared a few answers to the questions donors will frequently ask.
Questions about Donorbox
The donation system is provided by “Donorbox.” If you have any usage or other technical questions, please refer directly to the official Donorbox support page.
The official support page is not localized in Japanese and I'm not a native English speaker either. The reference source is the same. So it is much faster to use the official support yourself to solve the problem.
You can also make a One-time donation
This is a recurring donation system.
However, by selecting the “One-time” button, you can also make a one-time donation.
CREDIT CARD (desired)
I accept Visa, MasterCard, American Express, JCB, Diners Club, and DISCOVER cards.
The payment processing is provided by Stripe.
Payment via PayPal
PayPal payment is also available. To use PayPal payment, you need a PayPal account. For more information, please check the official website.
No Extra Fee
No extra fee is required. I pay the fees for “donorbox”, “stripe” and “PayPal” on behalf of you, which are automatically deducted from your donation.
This is not a tax-deductible donation
I started this social activity as a sole proprietor, so you cannot take advantage of the donation deduction.
Changing donation amounts and other information
After the initial settlement, recurring donors will receive an e-mail to create a “Donor box account.”
On the “Donor login” page, you can make the following changes:
- Edit your donation amount
- Cancel recurring donations
- Update payment method
- Close a donor account
A refund will take 5-10 business days to reflect in the donor's account.
Please be sure to enter your e-mail address CORRECTLY
Your email address is required to create a “Donor box account.” Please be sure to enter your email address correctly. If you can't create this account, you won't be able to cancel the recurring donation, change the amount, or make any other important changes.
Please also enter the “First Name” and “Last Name” fields correctly as they will appear on the receipt.